Terms & Conditions
1. Company Information
This website is operated by:
micare Industrial Supply UK Limited
Unit 11a
Central Park Trading Estate
Westinghouse Road
Manchester
M17 1PG
United Kingdom
VAT Registration Number: 512 6123 34
Email: [email protected]
2. Application
These Terms & Conditions apply to all orders placed via this website.
By placing an order, you confirm that:
- You are at least 18 years old
- You are legally capable of entering into binding contracts
3. Orders
All orders are subject to availability and acceptance.
We reserve the right to refuse or cancel any order, including in cases of:
- Pricing or typographical errors
- Suspected fraud or misuse
- Stock availability issues
An order confirmation email does not constitute acceptance. The contract is only formed when the goods are dispatched.
4. Prices and Payment
All prices are shown in GBP (£) unless otherwise stated and include VAT where applicable.
We reserve the right to change prices at any time without notice.
Payment must be completed at the time of purchase using the available payment methods.
5. Delivery
Delivery times are estimates only and are not guaranteed.
We are not liable for delays caused by:
- Courier or postal services
- Customs or import processes
- Circumstances beyond our control
Risk in the goods passes to you upon delivery.
6. Right to Cancel (Statutory Rights)
In accordance with UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods.
To exercise this right, you must notify us clearly (e.g. by email).
You must return the goods within 14 days of cancellation.
7. Extended Returns Policy
In addition to your statutory rights, we offer a voluntary 30-day return policy.
To qualify for a return under this policy:
- Items must be unused
- Returned in original packaging
- In a resaleable condition
We reserve the right to refuse returns or reduce refunds if the item shows signs of use or handling beyond what is necessary to establish its nature, characteristics, and function.
This policy does not affect your statutory rights.
8. Returns and Refunds
Unless the item is faulty or incorrect:
- Return shipping costs are the responsibility of the customer
- We recommend using a tracked shipping service
Refunds will be issued within 14 days after we receive and inspect the returned goods.
9. Faulty or Incorrect Goods
If you receive faulty, damaged, or incorrect goods, please contact us without delay.
Under the UK Consumer Rights Act, you may be entitled to:
- Repair
- Replacement
- Full or partial refund
This depends on the nature of the issue and timing.
10. Product Information
We make every effort to ensure product descriptions and images are accurate.
However, we do not guarantee that:
- All content is error-free
- Colours or appearance are identical across devices
11. Limitation of Liability
To the fullest extent permitted by law:
- Our liability is limited to the purchase price of the product
- We are not liable for indirect, incidental, or consequential losses
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
12. Force Majeure
We shall not be held responsible for delays or failure to perform due to events beyond our reasonable control, including:
- Natural disasters
- War or terrorism
- Industrial disputes
- Supply chain disruptions
13. Intellectual Property
All content on this website, including text, images, and branding, is the property of micare Industrial Supply UK Limited and may not be used without prior written consent.
14. Data Protection and Privacy
We process personal data in accordance with applicable UK data protection laws, including UK GDPR.
Please refer to our Privacy Policy for full details.
15. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.