Terms of service
Terms of sale and delivery for micare
These terms of sale and delivery apply to purchases of goods from micare for delivery in Denmark, excluding Greenland and the Faroe Islands, unless otherwise agreed.
Introduction
micare is operated and owned by micare ApS, CVR no. 10098963 (hereinafter "micare"). Contact details: Address: Firhuse 1, 7441 Bording, Tel.: +45 4252 0072, Email: hello@micare.dk. These terms apply to purchases of goods from micare for delivery in Denmark, unless otherwise agreed.
Delivery
We always aim to deliver your order as quickly as possible. The stated delivery times are indicative and may vary depending on the carrier and local conditions.
Indicative delivery times:
Denmark: 1–2 business days
Scandinavia: 2–5 business days
Central Europe: 2–5 business days
Benelux countries: 2–5 business days
Other European countries: 3–7 business days
micare cannot be held liable for delays caused by carriers or other circumstances beyond our control. If the item has not been delivered within 14 days after the latest stated delivery time has expired, you are entitled to cancel the purchase.
Ordering and payment
micare.dk is open 24 hours a day, except during periods of maintenance. To shop with us, you must be at least 18 years old and have a valid payment card. If you are under 18, you may shop with the permission of a guardian.
Items are selected and placed in the "basket", where you can adjust the contents until payment. All prices include VAT and any applicable duties. Orders over DKK 599 qualify for free shipping in Denmark. When you are ready to order, you enter your details, accept our terms and select a delivery method. We may amend and update the Terms and Conditions from time to time with effect for your future purchases on our website. You will therefore be asked to accept our Terms and Conditions each time you shop with us. If you do not accept our Terms and Conditions, you cannot shop on our website. An up-to-date version will always be available on our website.
The total price payable for your item(s), including any shipping and any charges or fees for payment by credit card, will be calculated before you complete your order.
Your delivery costs vary depending on the delivery method selected. You will be informed of the delivery costs before completing your order. Shipping from DKK 49.95. You can pay with MobilePay, Visa, Mastercard, Google Pay and Apple Pay. We do not charge card fees. If you pay with an international payment card, the amount is reserved immediately. The funds remain reserved on your card or account until we charge the amount when the item is dispatched, or the funds are released in accordance with your card issuer's terms. You can read more about the rules for your specific card from your card issuer.
We will only accept your order if your payment details are correct and we have no reason to believe that the order will be used for unlawful activities or that you do not meet the requirements of our Terms and Conditions.
Your order is binding when you confirm it by clicking "Proceed to payment". The amount is not charged until the goods are dispatched. If an order is delivered in instalments, only the dispatched items are charged.
micare reserves the right to correct pricing errors and typographical errors and to cancel orders in such cases.
Order confirmation
Once you have placed an order, you will receive an acknowledgement of receipt. Your order does not become binding until the item has been dispatched. If an item is sold out, we may reduce the number of units delivered, and you will be contacted regarding a possible cancellation.
If you have made a mistake in your order, please contact our customer service team at hello@micare.dk and we will be ready to help you.
It is not possible to select collection of your order.
Right of withdrawal
You have a 14-day right of withdrawal from receipt of the item. The right of withdrawal does not apply to products where a seal has been broken or where there are signs that the product has been used.
To exercise the right of withdrawal, you must notify us within 14 days and return the item. You are responsible for the return shipping costs unless otherwise agreed.
If you wish to exercise the right of withdrawal, you must notify us of your decision to withdraw in an unequivocal statement (in a clear and explicit manner) by email to hello@micare.dk
Returns
Items must be returned to: micare ApS, Firhuse 1, 7441 Bording. Please ensure secure packaging, as you are responsible for the items until we receive them. Remember to include proof of purchase.
When we receive the item, we will inspect it and refund the amount to the payment method used for the purchase.
Complaints
If the item is defective, you may be entitled to a replacement, a refund or a price reduction. You must submit your complaint within a "reasonable time" after discovering the defect, and we recommend doing so within 14 days.
Complaints should be sent to: micare ApS, Firhuse 1, 7441 Bording. Remember to include a description of the problem.
Personal data
To shop with micare, you must provide your name, address, email address and telephone number. The information is retained for five years in accordance with the Danish Bookkeeping Act and is not shared with third parties unless necessary in connection with a corporate restructuring.
You have the right to access your data and may request that it be corrected or deleted by contacting us.
Cookies
We use cookies to improve your experience on our website. Read more about our cookie policy on micare.dk.
Governing law and venue
Any dispute relating to purchases from micare will be decided under Danish law by the ordinary Danish courts.
Business customers and resale
These terms do not apply to business customers or customers purchasing for resale. Separate terms for business customers can be obtained by contacting us.