Shipping policy
We aim to process and dispatch your order as quickly as possible.
Delivery times
The stated delivery times are indicative and may vary depending on the carrier, destination, public holidays and local conditions.
Indicative delivery times:
Denmark: 1–2 business days
Scandinavia: 2–5 business days
Central Europe: 2–5 business days
Benelux countries: 2–5 business days
Other European countries: 3–7 business days
The expected delivery time may also be shown at checkout.
Shipping rates
Delivery costs depend on the destination and the delivery method selected and are always shown at checkout before you complete your order.
For delivery in Denmark, shipping is available from DKK 49.95.
For purchases of DKK 599 or more, we offer free shipping in Denmark in accordance with the delivery options shown at checkout.
Any other shipping rates and free-shipping thresholds are shown at checkout for the relevant delivery destination.
Delivery methods
The available delivery methods are shown at checkout and depend on the delivery address and the products ordered.
It is not possible to collect your order from micare unless expressly agreed otherwise.
Delayed delivery
If your order is delayed, please contact us at hello@micare.dk so that we can investigate the delivery with the carrier.
The stated delivery times are indicative, but this does not affect your rights under applicable consumer law.
If the item has not been delivered within 14 days after the latest stated delivery time has expired, you may generally cancel the purchase unless otherwise provided by applicable law or the specific circumstances of the order.
Risk during transport
As a general rule, micare bears the risk for the item until it has been delivered to you or to a third party designated by you to receive it.
If your parcel is damaged or lost in transit, please contact us at hello@micare.dk so that we can investigate the matter and assist you.
Incorrect delivery address
You are responsible for providing correct and complete delivery information when placing your order.
If you notice an error in the delivery address, please contact us as soon as possible at hello@micare.dk. We will try to correct the information if the order has not yet been dispatched, but we cannot guarantee that changes are possible once processing of the order has begun.
Contact
If you have questions about delivery or an order in progress, you can contact us:
micare ApS
Firhuse 1
7441 Bording
Denmark
Email: hello@micare.dk
Telephone: +45 4252 0072
CVR no.: 10098963